RH
Robert Hines
BSN, RN
Director of Admissions
Background
Robert is the first person most families speak with. He walks callers through level of care recommendations, insurance verification, and scheduling, usually within a single conversation.
His background in nursing means the clinical picture is understood from the very first call, and that urgent situations are recognized as urgent.
When Royce Recovery is not the right fit, Robert says so and helps the family find a program that is.
Clinical approach
Answer the phone, tell people the truth about what treatment involves, and remove every obstacle between a family and the first appointment.
Areas of focus
Benefit verification
Level-of-care assessment
Referral coordination
Education and credentials
- BSN, Nursing
- Registered Nurse, State of Texas